Comments on: How Is Your Customer Relations Department?

By: Creating Opportunities for Your Art Career with Meg Black (Podcast) - Art Biz Success

Thu, 29 Nov 2018 04:00:02 +0000

[…] Be in touch. Relationships are critical for your art career. And they’re increasingly important as you reputation grows. […]

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By: Pat Finley

Mon, 08 Jul 2013 12:05:52 +0000

I am so looking forward to reading some ideas on how we can create value for our clients – other than trying to sell them our art. My real estate agent does a good job of this, btw. She includes info in her newsletter about events in local parks and similar info. I’m seeking to include that sort of thing in my newsletter/show announcements.
Any ideas?
Thanks!
Pat

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By: Sarah Regan Snavely

Sun, 21 Apr 2013 12:51:10 +0000

I so appreciate this topic. I have unsubscribed from several artist newsletters and stopped reading blogs because of this also. I know my customer service could be much better, particularly in regards to email. I’m deluged under all the email. I can’t seem to find a solution that gets the email answered with care and attention that I want my collectors (and possible collectors) to feel, yet doesn’t leave me feeling overwhelmed.

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By: Alyson Stanfield

Fri, 05 Apr 2013 14:09:06 +0000

In reply to Kimberly Santini.

Kimberly: We do what we can, right? But quick follow-up is even more critical than I originally thought. I think it should be a priority for all of us.

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By: Alyson Stanfield

Fri, 05 Apr 2013 14:07:15 +0000

In reply to Lucy Chen.

Lucy: Then you will love my newsletter next week. Stay tuned.

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By: Kimberly Santini

Fri, 05 Apr 2013 13:58:00 +0000

LOVE THIS topic! I try to listen, to be empathetic, and to offer alternative solutions (sometimes I am not the best artist for the job). I also have been lax in following up after the sale and need to get back on that routine – sending a timely thank you, checking in to make certain they remain delighted with their piece, and letting them know how much I appreciate the opportunity to add their project to my portfolio.

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By: Lucy Chen

Fri, 05 Apr 2013 02:21:55 +0000

I’ve recently unsubscribed a few newsletters. I find them to be too sales-oriented and not much useful information in the newsletter itself. So I think, one way to show people that you really care about them is to give them the real stuff in your emails, not just a sales pitch.

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By: Alyson Stanfield

Thu, 04 Apr 2013 17:29:22 +0000

In reply to Col Mitchell.

That’s great, Col. I love that you held tight to what works best for you.

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By: Col Mitchell

Thu, 04 Apr 2013 17:11:34 +0000

Hi Alyson, I recently put into place my own system for appreciating my fans,followers and collectors. The system is based on a theme of “inspired gratitudes.” I know that I work best with themes, as I can then problem solve/get creative within that theme. This approach is the best for me as it is all around more authentically me (within the considerations of customer relations/marketing, promotion etc.). My newsletter is the main delivery service of my Inspired Gratitudes. I am pretty excited as I can see future collaborations under this theme, and a ton of opportunities to have some fun connecting with collectors and potential collectors.

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By: Alyson Stanfield

Wed, 03 Apr 2013 14:11:13 +0000

In reply to Lisette.

Excellent, Lisette. “Listening” is at the top of my list.

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