Great advice. It reminds me of the online saying that if you call someone a Nazi you have lost. 🙂
Michael
]]>Be calm, take the criticism (or ignore the ignorance), and respond once things are in the clear.
]]>Denise: Interesting. I wonder if it’s sometimes better to remove a comment than to respond to it in anger.
Sari: Hmmm. This is a little different because the people you’re writing to can actually do something about the situation. I think it’s important to keep the tone civilized–regardless of your anger level. I think it’s 100% true that you catch more flies with honey than with vinegar.
Kathryn: Burning and tearing up are the piece de resistance!
Philip: So true. I can recall more times than I care to admit that I wish I had bit my tongue.
]]>The ability to sometimes bite one’s tongue is necessary. Pick your battles carefully. Good advice from Alyson.
]]>