https://dy-online.com/exceedexpect/ Trusted Art Business Coaching and Consulting Sun, 01 May 2022 03:14:25 +0000 hourly 1 https://wordpress.org/?v=7.1.3 https://dy-online.com/exceedexpect/#comment-9512 Mon, 01 Apr 2013 09:29:53 +0000 http://artbizsuccess.com/?p=5215#comment-9512 […] You haven’t provided additional customer service. […]

]]> https://dy-online.com/exceedexpect/#comment-9511 Thu, 31 Jan 2013 03:28:54 +0000 http://artbizsuccess.com/?p=5215#comment-9511 […] Understand your project fully. Make sure you can do it and that you can articulate your abilities. Is your budget complete and realistic? Do you need to […]

]]> https://dy-online.com/exceedexpect/#comment-9510 Mon, 07 Jun 2010 20:35:45 +0000 http://artbizsuccess.com/?p=5215#comment-9510 […] are Ten ways to exceed expectations by Art marketing guru Alyson […]

]]> https://dy-online.com/exceedexpect/#comment-9509 Tue, 12 Jan 2010 18:39:10 +0000 http://artbizsuccess.com/?p=5215#comment-9509 Oh yes, handwritten notes are the best to let your collectors know you have remembered they are human beings. There is a connection that is both respect and personal that a handwritten thank you note imparts that is incomparable.
I also do try to do more than what’s simply expected. Not everything on Alyson’s list is viable for me but there are always things that can make a difference and let us stand out to our clients.

]]> https://dy-online.com/exceedexpect/#comment-9508 Mon, 11 Jan 2010 22:15:17 +0000 http://artbizsuccess.com/?p=5215#comment-9508 Jim: I appreciate that reminder. I’ve written so often about sending handwritten Thank You notes that I decided to leave it off this list. But that doesn’t mean you can neglect it. Good work!
Lori: Joanne has a fabulous blog. I’m very grateful you came our way.

]]> https://dy-online.com/exceedexpect/#comment-9507 Mon, 11 Jan 2010 16:48:56 +0000 http://artbizsuccess.com/?p=5215#comment-9507 I just found this site thanks to Joanne Mattera (http://joannemattera.blogspot.com/). I love the advice, sometimes we forget to under-promise and over deliver as a way to give great customer service and give ourselves some wiggle room for problems. If we have the time we won’t have the problems and then we can over deliver easily.
Thanks,

]]> https://dy-online.com/exceedexpect/#comment-9506 Mon, 11 Jan 2010 16:35:57 +0000 http://artbizsuccess.com/?p=5215#comment-9506 Nice post, Alyson! I do some of this, but not all. One more to add to the list: Always send thank you notes. Some of my artist friends laugh when I send them to EVERY buyer… and I must confess, I fell down on this the past year. But I resolve to do better, and keep up with the thank-you notes this year. Handwritten, not emailed or printed en masse.

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