Comments on: Stop Typing And Start Talking

By: Alyson Stanfield

Mon, 11 Mar 2013 05:44:37 +0000

In reply to Mckenna.

Sounds like good practices, Mckenna.

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By: Alyson Stanfield

Mon, 11 Mar 2013 05:43:25 +0000

Sandy: Yes! It’s great to add this extra step and to see it in writing. I even go so far as saying “Per our phone call, this is what I understand . . . Please let me know immediately if anything needs changing” (or whatever).

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By: Sandy Dell

Thu, 07 Mar 2013 18:27:36 +0000

Great article Alyson! One extra tip I would like to share: Often, I follow up a detailed conversation with an email. It is a bit like taking minutes at a meeting. With the follow up email, both parties can be assured that they understood one another or opens the door for further clarity. Nothing is better than a written (or digital) copy of an important conversation. Being in a fast pace internet world, details can get lost or forgot if not written down!

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By: Billy Warhol

Wed, 06 Mar 2013 18:43:06 +0000

Yeah it’s critical for me to followup my PostCards with a Phone Call + Close the Sale!!

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By: kim Bruce

Wed, 06 Mar 2013 16:42:23 +0000

Sometimes communication by email is as cliche as a man trying to interrupt what the woman wants. She said this but really meant that…pick up the phone.
I have learnt this lesson as well Alyson, thanks for the reminders.

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By: Mckenna

Wed, 06 Mar 2013 15:52:49 +0000

Living on Maui, the time zone issues make email more compatible for my east coast accounts – even my west coast accounts for that matter. But I ALWAYS favor the phone over the black words on a screen if anything detailed needs discussing that will require questions/answers. One or two questions that can be answered in a short sentence makes emailing a good choice. But I will need to give a longer response – anything beyond a few questions – I want the phone. It saves SO MUCH TIME. (Keyboard free: Although I did just invest in the newest dictation program and…well – if I can learn to use it effectively, that could be a big time saver, too. I just used the dictation program to get these words written here. LOL. Brilliant! Now back to my keyboard.)
When I get a wholesale inquiry (and it is surprising that often there is no phone number or even business name in the email – what’s up with that?!) with a phone number – I usually call immediately. Strike while the iron is hot! Plus, I do need to convey several very important parts and pieces to my business and I also interview them and screen out many who just are in the wrong location or well… I refuse a lot of inquiries for a lot of reasons. So a quick call is a huge time saver AND allows for a deeper and more meaningful (insightful) discourse.
And I must be a rarity because almost every call starts with “Oh I just emailed you.” I always seem to need to explain WHY I have called in response to the email. Clearly not the standard these days.
So I am so pleased with your posting here today, Alyson. As usual, you are bringing “common” sense back to the world of commerce. It’s good to know my instincts are not always “out of the box”.
Mahalo!

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By: Jane LaFazio

Wed, 06 Mar 2013 15:36:45 +0000

excellent advice, that I need to read! thanks!!

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